Customer Health

Lifecycle distribution, health scores, and intervention queue

Churn rates for Last 30 days. Lifecycle stages and health scores are as of today.

Lifecycle Stages

Vendor count at each stage as of today. A healthy distribution has most vendors in Activated or Engaged, with minimal At Risk or Churned.

New

Activated

Engaged

At Risk

Churned

Health Score Distribution

Number of vendors in each health score band (0–100), as of today. Bars to the right (higher scores) indicate healthy, active vendors. Bars to the left signal at-risk accounts.

Churn Rates

% of vendors who stopped using the platform within each rolling window. Target: below 2% (green). Above 5% requires immediate action.

30-day Churn Rate

60-day Churn Rate

90-day Churn Rate

AI Churn Insight

Automated analysis of the current customer-health data.