Customer Health
Lifecycle distribution, health scores, and intervention queue
Showing data for Last 30 days
Lifecycle Stages
Current vendor count at each stage. A healthy distribution has most vendors in Activated or Engaged, with minimal At Risk or Churned.
New
Activated
Engaged
At Risk
Churned
Health Score Distribution
Number of vendors in each health score band (0–100). Bars to the right (higher scores) indicate healthy, active vendors. Bars to the left signal at-risk accounts.
At-Risk Vendor Trend
Daily count of vendors flagged as at-risk (declining activity, low health score). A rising trend means more vendors need proactive outreach.
Churn Rates
% of vendors who stopped using the platform within each rolling window. Target: below 2% (green). Above 5% requires immediate action.
30-day Churn Rate
60-day Churn Rate
90-day Churn Rate