Settings
Health score configuration and operations preferences
Health Score Weights
Activity Score
Based on login frequency and platform engagement over the last 30 days.
Based on login frequency and platform engagement over the last 30 days.
30%
Delivery Performance
Delivery success rate and volume consistency over the past 60 days.
Delivery success rate and volume consistency over the past 60 days.
25%
Wallet Balance Trend
Wallet top-up frequency and balance health relative to delivery volume.
Wallet top-up frequency and balance health relative to delivery volume.
20%
Revenue Trend
Month-over-month change in revenue contribution.
Month-over-month change in revenue contribution.
15%
Support Interaction
Open tickets, resolution rate, and escalation history.
Open tickets, resolution rate, and escalation history.
10%
Total
100%
Score Thresholds
Vendor is active, growing, and low-risk.
Some signals of decline — monitor closely.
At risk of churn — intervention recommended.