Operations
Customer health and intervention overview
Showing data for Last 30 days
Lifecycle Stages
Vendor distribution across each stage of their journey on RouteLift
New
Signed up, not yet active
Activated
Completed first delivery
Engaged
Regularly using the platform
At Risk
Declining activity — needs outreach
Churned
No activity in 90+ days
Health Score Distribution
Number of vendors in each health score band (0–100). Higher scores indicate more active, reliable vendors.
Churn Rates
% of vendors who stopped using the platform within each rolling window. Green = healthy (<2%), amber = watch (<5%), red = action needed.
30-day Churn Rate
Delivering vendors with no activity in 30+ days
60-day Churn Rate
Delivering vendors with no activity in 60+ days
90-day Churn Rate
Delivering vendors with no activity in 90+ days